Business & Tech

5 Questions with Bright Eyes Family Vision Care

Westchase Patch readers say this business has some of the best service in town.

As on their favorite businesses when it comes to customer service, a few quickly rose to the top. One of those that has really shined in the customer service contest is .

Patch recently caught up with the folks behind Bright Eyes.

Patch: What is the owner’s name?

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Bright Eyes: Nathan Bonilla-Warford, OD

Patch: How long have you been in business?

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Bonilla-Warford: July 2006

Patch: How long have you lived in the area?

Bonilla-Warford: I actually live in Tampa Palms and commute via Bearss/Ehrilich each day. I've lived there since 2005.

Patch: What do you love about living and working in our town?

Bonilla-Warford: I love the community of Westchase. I love then fact that people actually walk or ride their bikes to their eye exams and that I see patients around all the time at the Deli or Starbucks. It is very family-focused, which is important to us.

Patch: What do you wish everyone who came into your shop knew about you?

Bonilla-Warford: I wish that everyone knew that we do a lot more than just contacts and glasses. For starters, we help patients with red, itchy, allergies eyes. Also, our vision therapy program helps children learn to read and write by helping them use their eyes. The corneal reshaping we offer allows people to see 20/20 all day without glasses or contacts. Vision plays an important part in life and there are lots of ways we can help, beyond the basics.

Patch: Tell us a quick story about a time you provided awesome customer service:

Bonilla-Warford: Last year there was as a patient that was in a little bit of a bind with her contacts lenses. When she called, the staff followed the appropriate guidelines for that situation, but it didn't solve her problem. She she voiced her frustration on Twitter. We immediately saw the tweet and responded. Not only were we able to resolve her problem quickly, we actually amended our policy to account for such a scenario. She was so pleased that we proactively reached out to her and went out of our way to help her that she tweeted about Bright Eyes, "There is still good customer service out there." That is the kind of service we strive for every day.


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