5 Questions with The WriteOne Creative Services

As on their favorite businesses when it comes to customer service, a few quickly rose to the top. One of those that has really shined in the customer service contest is .

Patch recently caught up with the folks behind The WriteOne.

Patch: What is the owner’s name?

The WriteOne: Deborah Bostock-Kelley

Patch: How long have you been in business?

Bostock-Kelley: 2005

Patch: How long have you lived in the area?

Bostock-Kelley: 43 years

Patch: What do you love about living and working in our town?

Bostock-Kelley: I’ve lived here all my life. I love the cultural diversity of our town. I enjoy the all new small local businesses that have been opening throughout our neighborhood, especially (for this foodie), the incredible variety of restaurants for any palette. Even though it is large city, the atmosphere is still like a small town.

Patch: What do you wish everyone who came into your shop knew about you?

Bostock-Kelley: Because my “shop” is not brick and mortar and is a virtual business, I can travel locally to meet the client or I can Skype or teleconference with anyone, locally, nationally, or internationally, at their convenience. I pride myself on being recognized as not only a graphic/web designer and copywriter who thinks out of the box, but for one who gives 150% and is known for her honesty and integrity. Being a woman-owned small business, I understand the needs of other small businesses and can give more personalized attention than a large agency, without the agency overhead.   

Patch: Tell us a quick story about a time you provided awesome customer service:

Bostock-Kelley: I believe in Pay It Forward. I oftentimes volunteer my services to worthwhile charities. Barkin HeARTs was created by an inspirational young woman, who was a raising money for a dog rescue for her birthday celebration. Without cost, I designed the website to her specifications, designed her advertising media and wrote her press releases. When she needed anything at all – from updates to web information to fliers  – I did this immediately. She would joke that I would have the job done and an email update in her inbox before she could hit the send button (which is impossible, but you get the idea.) Customers have actually accused me of being psychically linked to them. I believe if you can’t exceed your customers’ expectations for great customer service, you shouldn’t be in the customer service business.